Great experience. Super friendly staff! Helped me with options for my son's first phone.
Store charged us for service received and placed a second charge on our card for undisclosed services not received. The sales rep refused to provide a receipt, stating that we would either get an email receipt or it would appear on our bill; however, we didn't receive either. So... we now have a $106 charge for nothing and no way to prove that we didn't receive anything. Basically, we were robbed.
Deserves a zero star rating. Don't waste your time here, worst service imaginable... I'll drive the 30 minutes to Batesville before I spend a dollar here.
Worst customer service experience I have ever seen in my life. Nobody is held accountable for their mistakes.
The quality of their service deserves no stars at all. I went there to unlock my phone, with the instructions mail I got from At&T. I also wanted to know whether I could renew my contract for internet connection at an existing promotional offer. I had to leave the store short of being kicked out. The staffs were super cold and they sounded unprofessional. I wonder what their responsibilities are, judging by the lack of information on their part regarding existing offers. Later I called the AT&T customer service for unlocking my phone, and the representatives were also appalled to know that the store representatives did not provide me any assistance for unlocking my phone. A word of advice: please call the customer service if you have any queries, otherwise you will be wasting your valuable time and good mood for a bunch of "you need to call this toll free number..." kind of replies at this store.
At T is a US Electronics Store based in Oxford, Mississippi. At T is located at 1805 Jackson Ave W, Oxford, MS 38655, USA.
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